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Cookie Pot Bouquets
and Other Unique Gifts for All Occasions
- Nationwide Delivery - Toll Free 866.533.GIFT
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Policies Ordering By Phone or Fax CookiePots does have a secure website, but if you feel uncomfortable using your credit card over the internet, you can still place your order by phone. Our toll free number 1-866-533-4438. Our customer service staff will be happy to take your order information over the phone. Late/Delayed/Early Deliveries We make every effort to get your gift to the recipient on time and our track record is excellent. Occasionally, however, delays occur. It could be weather related, it could be a carrier back up, or it could just be an unusually busy day for Fed Ex. Due to the fact that these are circumstances that we can't control, we do not offer reimbursement for late deliveries. If you place your order on line, and provide a valid e-mail address, you will be sent tracking information for delivery on the day that your gift ships. The progress of the package can be checked at any hour of the day by clicking on the link provided in your shipping notification e-mail. We provide a Shipping Map and specific details about when a product will ship and how long it will take to arrive. Please call if you are unsure about when your order would arrive or what shipping method you should choose - we would be happy to assist you in selecting the appropriate delivery method. Please also note that your "Preferred Arrival Date" can only be achieved if you select the correct shipping method. Our Shipping Section can give you additional information if you are in doubt. If you choose regular delivery and your destination is 3 days away, then your gift will be shipped to arrive the third day after shipping (the day shipped doesn't count as a travel day). Occasionally, especially with 2-Day Services, your gift COULD arrive one day early. This is not something that we can control. Although it happens in only about 3% of deliveries, it does happen. If your gift arrives one day early, and this would make you "come unglued" - please upgrade your order to Next Day Delivery - this method allows us to ship it the day before and therefore control your delivery date. Absolutely no refunds are given for gifts that arrive a day early that have not been sent Next Day. Shipping Please visit our Shipping Section for complete shipping details. This section contains a map and a chart that illustrates how long it will take for your order to arrive depending on which delivery service you choose. Lost Packages Our deliveries are all handled by either Federal Express or UPS. You will be sent a tracking number which enables you to follow the "progress" of your package. If the package is not received, and the tracking number shows "delivered", we will need to file a claim on your behalf with the carrier. To start the process, simply send us an e-mail with: Your order number, the date you placed your order, and what the circumstances of your claim. Send e-mail to info@cookiepots.com. You will receive an e-mail copy when the claim is entered and also an e-mail from Fed Ex when the claim is settled. Settlement for legitimately lost packages normally takes between 10 and 15 business days. At the conclusion of a successful claim, you can either choose to have the settlement credited to the card you used for your initial purchase, or you can opt to have the same item reshipped. We MUST be notified within 7 days (after "delivered" notification is sent) of a non-delivery in order to have any hope of locating package or earning reimbursement with Fed Ex. After that time the matter cannot be pursued and we will not be able to refund your purchase. Please be aware that Fed Ex no longer automatically obtains signatures on Residential deliveries. They will leave the package if no one is home. If you do not want your package left, please let us know and for an additional $3.50 we will inform Fed Ex that they must get a signature before leaving the package. Substitutions Every effort, and we really mean every effort, is made to prepare your order as close to the displayed image as possible. Occasionally, however, it's just not possible due to out of stock situations with our various suppliers or unusually high demand on a particular component. When this happens we reserve the right to substitute items that are similar in nature to the advertised component. Returns CookiePots really wants you to be happy with your purchase, so if you have any questions about our gifts, please feel free to call us and ask before you order. Edible items are nonrefundable. Refunds on non-edible gifts will only be applied if the gift is returned in pristine and completely saleable condition. Accepted non-edible returned gifts will be assigned a 20% restocking charge. Shipping charges are always nonrefundable and return shipping charges are at the expense of the buyer. Personalized products may not be returned. No credits or refunds on packages shipped more than 14 days earlier. We double check all orders leaving CookiePots to ensure that the gifts sent contain all options that were requested. If your order contained multiple items and you discover that an item is missing, please contact us in writing (e-mails are absolutely fine) immediately so that we may view the weight of package when shipped and determine where shortage occurred so that we can investigate your claim. Damages We are experts at shipping our products and have an extremely low rate of damages. However, occasionally it does occur. If your product arrives damaged, please contact us immediately so that we can start the claim process with the carrier.
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Questions? E-mail us at: Info@cookiepots.com
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